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Home » IT Jobs » Kronos Solutions Hiring Freshers For Application Support In Noida | September 2019 Jobs

Kronos Solutions Hiring Freshers For Application Support In Noida | September 2019 Jobs

Kronos Solutions hiring Freshers for Application Support with B.E / Btech (CS/IT) : 2018 Batch Passout in Noida – September 2019 Jobs.

Job RoleApplication Support
QualificationB.E / Btech (CS/IT) 
Batch2018 – 2019
ExperienceFreshers
SalaryBest In Industry
Job LocationNoida
Last DateASAP

Job Description:

The duties of a Technical Support Engineer/ Application Support/Application Server include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

  • Responding to Application Alerts based on monitoring tools as first responder
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies.

Preferred qualifications:

  • Any Technical qualification in graduation/post graduation.
  • BE/BTech Fresher (IT, CS) is preferred
  • Understanding of operating systems, networking technologies/protocols, and software applications.
  • Familiarity with SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral/written communication skills
  • Willingness to work on flexible shifts ( including weekends) supporting a 24×7 operation globally
Apply Now

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