Kronos Solutions hiring Freshers for Application Support with B.E / Btech (CS/IT) : 2018 Batch Passout in Noida – September 2019 Jobs.
|Job Role||Application Support|
|Qualification||B.E / Btech (CS/IT)|
|Batch||2018 – 2019|
|Salary||Best In Industry|
The duties of a Technical Support Engineer/ Application Support/Application Server include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
- Responding to Application Alerts based on monitoring tools as first responder
- Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
- Troubleshoot Application Alerts
- Handle Level 1 Escalations and adhere to escalation matrix
- Create shareable knowledge using knowledge base and knowledge methodology using tools provided
- Ensure operating standards are adhered to and updated as necessary
- Manage case-load in adherence to departmental goals/policies.
- Any Technical qualification in graduation/post graduation.
- BE/BTech Fresher (IT, CS) is preferred
- Understanding of operating systems, networking technologies/protocols, and software applications.
- Familiarity with SQL relational database management systems and SQL scripting.
- Ability to deliver superior customer service.
- Sound analytical and organizational skills.
- Excellent oral/written communication skills
- Willingness to work on flexible shifts ( including weekends) supporting a 24×7 operation globally