Dell International Services India Private Limited is conducting Walkin for Freshers in Gurgaon, Undergraduates / Graduates 2017 to 2019 passout, for Technical Support.
|Job Role||Technical Support|
|Qualification||Undergraduates / Graduates|
|Batch||2017 to 2019|
|Salary||Best In Industry|
|Last Date||30th July 2019|
We are conducting Walkin for Freshers in Gurgaon at a Product Development Company for the role of Technical Support.
Qualification: Undergraduates / Graduates.
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for Out of warranty and In warranty solution sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- 0 to 1 years of relevant work experience required.
- Undergrad with 1 year of International Call Center Voice experience.
- Should be willing to work in shifts in a 24 x 7 work environment.
- Should be residing within Transport Boundaries.
- Excellent telephone soft skills & thorough telephone functional skills.
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Good Knowledge of PC Hardware/Software for desktop & portable systems.
- Any relevant Certification/Technical Qualification.
Work Location: Gurgaon.
29th to 30th July 2019.
12:00 p.m. to 3:00 p.m.
Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002.
Interested candidates can walk-in directly with a hard copy of your resume and valid Govt. ID proof.
Contact Person: Abhishek Sharma.