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Home » IT Jobs » Walkin for Freshers Gurgaon | Technical Support | Dell | 29th July 2019

Walkin for Freshers Gurgaon | Technical Support | Dell | 29th July 2019

Dell International Services India Private Limited is conducting Walkin for Freshers in Gurgaon, Undergraduates / Graduates 2017 to 2019 passout, for Technical Support.

Dell

 

Job RoleTechnical Support 
QualificationUndergraduates / Graduates
Batch2017 to 2019
ExperienceFreshers
SalaryBest In Industry
Job LocationGurgaon
Last Date30th July 2019

Job Description:

Dear all,

We are conducting Walkin for Freshers in Gurgaon at a Product Development Company for the role of Technical Support.

Qualification: Undergraduates / Graduates.

Position Overview:

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.

Responsibilities:

  1. Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  2. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  3. Responsible for Out of warranty and In warranty solution sales.
  4. Performs work in accordance to standardized policies and procedures.
  5. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  6. Documents problems in the support solution database for diagnostics and solution implementation.
  7. Ensure proper escalation procedures are followed.
  8. Responsible for customer satisfaction through effective handling of customer problems.
  9. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Skills: 

  1. 0 to 1 years of relevant work experience required.
  2. Undergrad with 1 year of International Call Center Voice experience.
  3. Should be willing to work in shifts in a 24 x 7 work environment.
  4. Should be residing within Transport Boundaries.
  5. Excellent telephone soft skills & thorough telephone functional skills.
  6. Ability to handle stressful situations.
  7. Ability to deal professionally with irate customers.

Preferences:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems.
  • Any relevant Certification/Technical Qualification.

Work Location: Gurgaon.

Date:

29th to 30th July 2019.

Time:

12:00 p.m. to 3:00 p.m.

Venue:

Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002.

Interested candidates can walk-in directly with a hard copy of your resume and valid Govt. ID proof.

Contact Person: Abhishek Sharma.

 

Apply Now

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